Shipping Policy

Key Information:

  • Order Cut-Off Time: 2:00 PM
  • Order Processing Time: 1–2 business days (Monday to Friday)
  • Parcel Transit Time: 5–7 business days (Monday to Friday)
  • Total Estimated Delivery: 6–9 business days (Monday to Friday) from the order date
  • Shipping Costs: Free delivery within Australia

Shipping Process

Once your order has been placed, you will receive a confirmation email with the summary of your purchase. After this the processing begins. Processing generally takes 1–2 business days (Monday to Friday).

When your order has been dispatched, a follow-up email will be sent with tracking details so you can monitor its progress. Delivery usually takes 5–7 business days (Monday to Friday) from the dispatch date.

Delivery Times Possible Delays

Most orders are delivered within 6–9 business days (Monday to Friday) from the order date. Delays can occasionally occur due to public holidays, seasonal demand, weather conditions, or other unforeseen circumstances.

If your order has not arrived after the expected delivery window, please allow an additional 3 business days (Monday to Friday) before contacting us. If it still has not arrived, get in touch using the contact details below so we can investigate the issue.

Order Cancellations

If you would like to cancel your order, please contact us as soon as possible at support@serenmae.com. Cancellations can only be made before your order has been processed or shipped. Once it has been dispatched, cancellation is no longer possible.

Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered, please email support@serenmae.com with photos of the issue. Once confirmed, we will arrange for the correct item or a replacement to be sent to you.

Serenmae is an online clothing stores for both men and women. It is owned and operated by KUBE Commerce, a company based in the Netherlands.

Our company details

Company Number: 96118229
VAT Number: NL867476825B01
DUNS Number: 473324995

Address:
Middachtendreef 4, 5709 RW Helmond, Netherlands

Our contact information:

If you have any questions or concerns, we'll be more than happy to assist.

Customer Services Hours:
Monday to Saturday: 9:00 am - 5:00 pm

Email: support@serenmae.com 
Phone: +61480009238
Contact Form: Click Here