Frequently Asked Questions
Have a question or need help? We’re happy to assist! Before reaching out, take a quick look at our frequently asked questions — it’s the fastest way to find answers to common questions about orders, shipping, returns, and more.
No, we offer free shipping on all orders within Australia.
For estimated timelines and details, please see our Shipping Policy.
Yes. Items can be returned within 30 days of the delivery date. For conditions, check our Return and Refund Policy.
Occasional delays can occur. If your order hasn’t arrived after the estimated window, please allow 3 additional business days (Monday–Friday). After that, contact us at support@serenmae.com so we can investigate.
For a complete overview of available payment methods, please refer to our Payment Methods page.
If you couldn't find what you were looking for in our FAQ, don't worry. You can send us an e-mail at support@serenmae.com, or use the contact information below.
Serenmae is an online clothing stores for both men and women. It is owned and operated by KUBE Commerce, a company based in the Netherlands.
Our company details
Company Number: 96118229
VAT Number: NL867476825B01
DUNS Number: 473324995
Address:
Middachtendreef 4, 5709 RW Helmond, Netherlands
Our contact information:
If you have any questions or concerns, we'll be more than happy to assist.
Customer Services Hours:
Monday to Saturday: 9:00 am - 5:00 pm
Email: support@serenmae.com
Phone: +61480009238
Contact Form: Click Here